AURORAFORGE Money Back Guarantee Policy

At AURORAFORGE, we are committed to ensuring your satisfaction with every purchase. Our Money Back Guarantee policy is designed to offer you peace of mind and confidence when shopping with us. If for any reason you are not completely satisfied with your purchase, we are here to assist you smoothly through the return process.

Eligibility for a Return

• Items must be returned within 30 days from the date of delivery.
• Products must be unused, in their original packaging, and in the condition in which you received them.
• Proof of purchase, such as a receipt or order confirmation, is required.

How to Initiate a Return

To initiate a return, please contact our Customer Service team by email at [email protected] with your order number and reason for return. Our team will provide you with a Return Authorization Number and instructions for shipping the product back to us.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exceptions

Please note that certain items, such as personalized products or items marked as final sale, are not eligible for return or refund.

Contact Us

If you have any questions about our Money Back Guarantee policy, feel free to reach out to us at [email protected]. Our dedicated team at AURORAFORGE is always ready to assist you.